Description Of Service

LuckyRuns is an online based software platform designed to manage and automatically conclude the purchase of lottery tickets at the request of its registered users. Kind of like your very own super-intelligent lottery concierge, helping you 24 hours a day, 365 days a year!

Once our user makes a lottery purchase we process that order instantly. In return we issue the user with a digital ticket confirmation. Before each draw, our licensed agents on the ground physically purchase all tickets and securely store them for us. When the draw has concluded, our algorithms reviews the results and calculate all winnings for tickets played. We then notify our users of their ticket results. This is all done automatically and securely.

When a user has won, our system automatically credits the users account with the funds which can be withdrawn at anytime. Our licensed agents on the ground later collect the winnings on our behalf. However, sometimes it may not be possible for us to collect the winnings, such as when a large jackpot has been won. In such cases our Winning Team Specialists provide you with the physical ticket and support needed so that you may collect the winnings directly.

For your own protection and clarity, please take few minutes to read the following terms and conditions carefully before interacting with this site.

Conditions Of Use

If you register on this site (the "Site", the "website", or the “ LuckyRuns ”) or via phone you are agreeing to abide by all of the provisions set forth in this Agreement between You (the "user") and LuckyRuns. (" LuckyRuns " or "we"). If you do not agree to these Terms and Conditions, please do not purchase from us.

In an effort to simplify and improve this agreement, from time to time we may change, add or remove portions of this agreement. If we do so, such changes will become effective immediately and will be posted on this site as such.

To improve and operate normally, from time to time we may need to discontinue, change, or suspend certain aspects of our site. We may change, discontinue, or suspend the availability of any database, content, feature, or product of the Site. We may impose limits on features, including services, use, or restrict your access to parts or the entire Site without notice or liability.

Detailed Terms

1. Jurisdiction
   You hereby represent and acknowledge that you will do not breach any legislation or regulation by use the Services and Web Site. If you are a resident in any jurisdiction that prohibits using the Web Site, you agree not to use the Web Site. There are no representations or warranties expressed or implied, as to the lawfulness of any person's use of the Web Site and we shall not be responsible for any illegal use of the Services and/or Website by You. The services and/or the Website shall not be deemed or interpreted as an invitation to use the Website or services. It is your responsibility to comply with all applicable laws and regulations before registering or participating in any activity through the Web Site. It is your responsibility to verify that you may use the services and receive winnings from, any lottery draw in which you participate in via the Web Site, and you acknowledge that it is not the Web Site’s responsibility to so verify and confirm (and therefore by the purchase of Tickets on your behalf, same does not mean that we acknowledge that you may participate in, or collect prizes of, any lotto draw) and accordingly you waive any claim you may have with respect to the same. You acknowledge that the web Site and management do not provide any legal advice or assurances which are solely your responsibility to ensure that you at all times comply with all applicable laws and regulations.
2. Age
   All players must be at least 18 years of age at the time of purchase.
3. Ownership
   You, the player, are the sole owner of the lottery line(s) and any winnings arising from your own lottery line(s).
4. Transfer
   Your play(s) is non-transferable and non-assignable.
5. Taxes
   You, the player, are solely and wholly responsible for payment of all taxes associated with income received as the result of your lottery winnings. If in a circumstance of fulfilling your order we incur any loss as a result of paid taxes we’ll deduct that from your winnings and forward you the remainder.
6. Charges
   By purchasing, you hereby authorize the imposition of charges to your credit-card and/or account for all playing fees as well as for any further goods and/or services at, through and/or from or pertaining to the Site. It is possible that you may incur certain processing charges as a result of your transactions with us, such as currency conversion fees or transactions by your own credit-card or any other method of payment you may have used. Such charges are beyond our control and we encourage that you speak with financial services provider information.
7. Returns and Cancellations
   You cannot cancel a lottery purchase on this site after you have accepted the selection(s) by confirming your purchase. We ask for your confirmation before a deposit is made from your select payment method or if you already have an existing balance with us. Once your confirmation is made we will fulfilled our contractual obligation by providing you with an instant receipt of lines purchased for your records. Such receipts are sent via the e-mail address provided by you. It is important to note that the lotteries are not our products, thus we incur an instant cost by purchasing them on your behalf through licensed contractors which are unable to refund us once a purchase has been made. If a draw is cancelled or for any reason(s) we are unable to process your purchase a refund will be made to your account. If there has been a mistake on your part you should telephone our support within 120 minutes of buying the relevant lottery(s), or before the close of sales for that lottery, whichever is the earlier. Note, our close of sales is earlier than the official lottery draw times and can be viewed on LuckyRuns inform of an intuitive countdown. We may then, at own discretion and following investigation, refund into your account an amount equal to the cost of the lottery(s). No interest will be paid on any refunds made.
8. Duration
   This Agreement will be effective on the first date on which you register until the earlier of the date on which we receive written notice from you to terminate the plays or the last date for which a lottery ticket is purchased on your behalf.
9. Winnings
   All winnings will be handled as described in section "Description of Service" above. we will make every attempt to detect when you are a winner and automatically collect all winnings. We will notify you immediately when we have collected winnings on your behalf. All winnings will be credited to your system account balance and you may withdraw some or all of the money at any time through our simple interface or by contacting us. However, it is ultimately your responsibility to notify us of any winnings you may have won and to do so within the time limits that each individual lottery designates to collect a prize on a winning ticket. We will not be held liable for any winnings that are not collected from a lottery organization. We are a Concierge Service and will attempt to collect your winnings on your behalf. However, our ultimate responsibility is to securely deliver to you your winning line(s) when collecting on your behalf is not possible.
10. Erroneous Information
    We will record the numbers that a user is playing. We will then record the winning numbers for the corresponding lottery draw. In the event wrong information is sent to a player, the player shall not be entitled to any claim based on the receipt of erroneous information. The player will only be entitled to obtain the line(s) bought on his behalf. The player must immediately notify us upon receipt of erroneous information. Player hereby waives any claim against us for the receipt of erroneous information.
11. Client's responsibilities regarding laws in his/her jurisdiction:
    Legal Restrictions: without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site are legal under the laws, regulations or directives relevant to your country of residence.
12. Force Majeure
    We shall not be liable for failure or delay in performing an obligation under this Agreement, including but not limited to purchasing lottery line(s) or collecting winnings, if it is prevented from doing so by causes beyond its control such as natural catastrophes, extreme weather and other acts of God, the actions of any lottery commission or organization, federal, state and local governments, computer viruses, war, transportation stoppages or slowdowns, stoppage or slowdown of the Internet or other networks, or for any reason beyond our control or that of our agents, employees, or contractors.
13. Warranties
    The materials in this site are provided "as is" and without warranties of any kind either expressed or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the accuracy, completeness or usefulness of any information contained on this site. We do not guarantee that the functions or the information contained in the materials available on this site will be uninterrupted or error-free. You (and not us) assume the entire cost of all necessary servicing, repair and correction. Under no circumstances, including, but not limited to negligence, shall we be liable for any special or consequential damages that result from the use of, or the inability to use, the site or the information on this site, even if we or our representative has been advised of the possibility of such damages. In no event shall we bear total liability to you from all damages, losses, and causes of action (whether in contract, or otherwise) exceed the amount you paid to us during your last purchase for products purchased on this site. Particularly, under no circumstances, including, but not limited to negligence, shall we be liable for the payment of a lottery jackpot. Applicable law may not allow the exclusion of implied warranties, or the above limitations of liability, so the above exclusions may not apply to you.
14. Excluded Country
    You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the applicable laws and rules. Without derogating from the above, the Services will not be available in Canada, Cyprus and the United States of America.

KYC (Know Your Customer) Policy

Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.

LuckyRuns holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.

Prevention:

LuckyRuns aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

When you withdraw funds we will require the following documents

1. A copy of your valid passport with the signature page
2. Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back side with the CVV covered).
3. A copy of a recent utility bill in your name and address
4. A signed purchase history of your online transactions

If you have any questions please don’t hesitate to contact our customer support: [email protected]

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.

How can I send you these documents?

Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail to [email protected]

How do I know my documents are safe with you?

LuckyRuns holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.

We thank you for your cooperation in helping us make LuckyRuns a safer place to trade

Warning signs

1. You receive a letter, email or text message saying you have won a guaranteed prize in a lottery or competition that you did not enter.
2. The sender claims they have identified you as a winner by randomly choosing your email address. They may say the offer is 'legal' or 'legitimate', and has 'government approval'.
3. To claim your prize you are asked to buy a ticket, pay a fee or call a premium rate phone number (usually starting with 190).
4. You may be asked to provide your bank account details, or to send the fee to a PO box number or via a money transfer service.

Protect yourself

• If someone asks you to pay money up-front in order to receive a prize or winnings, it’s almost always a scam. Legitimate lotteries do not require you to pay a fee to collect winnings.
• Be careful of phone numbers beginning with 190. These are charged at a premium rate (sometimes even for receiving a message) and can be very expensive.
• Read all the terms and conditions of any offer very carefully – claims of free or very cheap offers often have hidden costs.
• If you think the prize offer might be genuine, contact your local consumer protection agency – they may be able to tell you more about the offer and if it is likely to be a scam.
• Verify the identity of the contact by calling the relevant organisation directly – find them through an independent source such as a phone book or online search. Do not use the contact details provided in the message sent to you.
• Do an internet search using the names or exact wording of the letter/email to check for any references to a scam – many scams can be identified this way.
• If you think it’s a scam, don't respond — scammers will use a personal touch to play on your emotions to get what they want.
• Never send money or give credit card, online account details, or copies of important personal documents to anyone you don’t know or trust and never by email.
• Avoid any arrangement with a stranger that asks for up-front payment via money order, wire transfer, international funds transfer, pre-loaded card or electronic currency. It is rare to recover money sent this way.

Have you been scammed?

If you think you have provided your bank account or credit card details to a scammer, contact your bank or financial institution immediately.

We encourage you to report scams to the ACCC via the report a scam page. This helps us to warn people about current scams, monitor trends and disrupt scams where possible. Please include details of the scam contact you received, for example, email or screenshot.

We also provide guidance on protecting yourself from scams and where to get help .

Spread the word to your friends and family to protect them.

Risk Warning

The use the Website and Services are at your own risk and the company shall not be responsible for any damages or losses of any kind that you shall incur as a result of modifications and enhancement and the termination and or suspension and/or discontinuation of the Website or any of the web site’s Services. The company shall not be responsible for any damages or losses you may suffer as a result of your use or reliance on the content of any website to which links appear on the Website. Any third-party links, services, resources and information that we provide on or make available through the Website are not controlled by us. We make no warranties regarding such third-party services, resources and information, and we will not be liable for your use of or reliance on such third-party services, resources or information.

You expressly agree that use of this web site is at your sole risk. We nor any of our respective employees, agents, or licensors warrant that this web site will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of this web site.

Withdrawal Policy

LuckyRuns customers can withdraw their funds and benefits whenever they need to.

To request a partial or complete withdrawal of funds from your account, click on "Withdrawal request” in your account

Please consider that we take 7 to 14 business days to process your withdrawal request.

Feel free to contact our Customer support specialist if you have any questions.

According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.

Furthermore, when it comes to withdrawals, Client may be required to present additional information and documents.

Result & Collection of Winning

Results of the lotto, as set out by the Operator of the lotto, will be posted on the Website after they are published by the Operator. To ensure that there are no errors, only the final results of the lotto draw as published by the lotto Operator will determine the Winnings of each Ticket, and in any case in which the results published on the Website differ from the results published by the Operator, the results published by the lotto Operator will be the exclusive results that will determine the Winnings attributed to each Ticket.

After the posting of the results of the lotto by the Operator, we will determine if Tickets will receive Winnings. Following a review, we will notify the User who is entitled to the Winnings in connection with that lotto draw; such notification will take place only by the User Account. For the avoidance of doubt, it is hereby acknowledged that the determination of entitlement to Winnings is determined solely by the Operator, and We will not be liable to You in any way in connection with any error (including, but not limited, any error due to human and/or technical errors) in any notification (or lack of) of Winnings provided to You by us, including, but not limited to, errors in the determination of any entitlement to Winnings (whether You were wrongly or mistakenly notified that you are entitled to Winnings, and/or whether you were wrongly or mistakenly not notified that you are entitled to Winnings (including, but not limited to, where such error caused You to receive an amount smaller than the amount of Winnings You were entitled to absent such error, or no amount whatsoever)) and/or the amount of Winnings. It is hereby acknowledged that it is your obligation to review the official results published by the Operator, determine Your entitlement to any Winnings and notify us accordingly.

After the determination of the Winners or the notification by you to us, we will collect the Winnings on Your behalf from the Operator. For this purpose, You hereby provide us (and anyone on its behalf) with an irrevocable power of attorney for the collection of Winnings on Your behalf, to perform any action and execute any document and/or agreement for the purpose of collection of the Winnings. You also agree to perform any action and execute any document and/or agreement required for the purpose of implementing this power of attorney and collecting the Winnings. Without derogating from the above, You hereby acknowledge that in some instances, the Operator may require You to collect the Winnings in person from the Operator at the Operator’s jurisdiction (or any other place) or require You to perform any other act in person; in which case you hereby absolve Us of any obligation and/or duty to collect the Winnings, and it is Your responsibility to collect such Winnings (including, but not limited to, bear all costs and/or expenses associated with such collection).

You acknowledge and agree that in any lottery draw in which it is possible to receive the Winnings in a lump sum or in installments, the Winnings will be received in a lump sum, even if such choice carries with it diminution in the Winnings due to (without limitation) taxes, penalties, fees and/or the rules, terms and conditions of that lottery draw.

The amount of Winnings received by You in your account will be determined by the Operator, and You will not be entitled to receive any amount beyond the amount paid by the Operator less any handling charges, fees and/or commissions, including charges, fees and commissions to be paid to us; where the Winnings are the result of participation in a Program - You will receive Your stake in the Winnings. Your balance in Your User Account will be updated only after (and in accordance with) the payment of Winnings by the Operator. For this purpose, You acknowledge that taxes, levies and duties may be withheld or paid from the Winnings, either by the Operator or by us. Without limitation from the above, You will be responsible for the payment of any and all taxes, levies and fees due by You in connection with the collection and receipt of the Winnings.

If any errors result in awarding Winnings to You or in an increase in Winnings paid to You, you shall not be entitled to these Winnings. You shall immediately inform the Company of the error and shall repay Winnings credited to Your User Account in error to us (as directed by us) or we may, at our sole discretion, deduct an amount equal to those Winnings from Your User Account or off set such amount against any money owed to You by us.

You hereby acknowledge that personal details related to you (and any other details) will be provided to the Operator, if so required, and that this may be a pre-condition for the collection of the Winnings.

Purchase of Ticket - Refund Policy

At the time or after the user requests the purchase of Tickets (individually or as a group of a subscription) and it is registered with us, we will (subject to the provisions of this Agreement) attempt to purchase the Tickets in accordance with the user’s request; where Your request to purchase a Ticket as part of a Program, the provisions of this section and the other provisions of this agreement will apply.

If possible, we will permit the user to request specific properties of the Ticket (for example user’s individual numbers chosen for the purposes of that Ticket's participation in the lottery draw), subject to the availability of such properties in the lottery draw in connection with which the Ticket is purchased and subject to the availability of such an option provided by the lottery to us.

It is acknowledged and confirmed that payment by the user is higher than the price of the Ticket, and the user understands that the difference between the Consideration paid by the subscriber and the price of the Ticket represents fair compensation to us in connection with the Services being provided. You hereby waive any claim or dispute in connection with the difference between the Consideration paid by the user and the face value of the price of the Ticket, including, but not limited to, the quantum and appropriateness of such difference.

Once the user has requested the purchase of a Ticket, the user will not be able to cancel such a request, even if the Ticket has yet to be purchased by us. All requests to purchase Tickets are final, non-refundable and non-terminable for any reason whatsoever.

When the Ticket is bought, it will be stored and kept in safe keeping by the Company or its authorized representatives in the country which hosts the lottery. It is hereby confirmed and acknowledged that the recording of your request to purchase the Ticket does not mean that the ticket has been purchased. The Ticket is confirmed to be purchased only after a scanned copy of the Ticket is delivered to you via email or available in Your User Account. The company will not be held liable in connection with any such request where the Ticket was not purchased (or was purchased using other characteristics than the ones requested), including (but not limited to) where such occurrence was due to human and/or technical errors and/or failures. It is the user’s sole responsibility to confirm that a Ticket was purchased according to the user’s request.

Without limiting this section or the provisions of this agreement, it is hereby confirmed that all requests to purchase a Ticket must be made at least 24 Hours prior to the time of the lottery game or draw in respect of which the request to purchase a Ticket was made (the 'the 24 hours Period'); where the lottery game or draw is played and/or performed during or adjacent to a national holiday, bank holiday or any other day which is not a business day in the jurisdiction in which the Ticket applicable to that lottery game or draw is purchased, then the 24 hour Period shall commence 24 Hours prior to the beginning of such national holiday, bank holiday or any other day which is not a business day, and will also include the period of such national holiday, bank holiday or any other day which is not a business day. We are under no obligation to purchase any Ticket for any reason and in any event if the request to purchase such Ticket was made during the 24 Hours Period. Without derogating from the above, we may purchase a Ticket if the request to purchase it was made during the 24 Hours Period, but is under no obligation to do so. If a Ticket was not purchased due to the fact that the request to purchase it was made during the 24 Hours Period, the Company will purchase a similar (as close to the next date of the lotto as possible) Ticket for the next lottery game or draw.

Without limiting any other provision of this Agreement, where the Ticket was not purchased, we may, at our sole and absolute discretion, provide the user with an alternative service aimed at securing the user’s participating in the lottery draw; this will be performed by providing You with an equivalent product to the Ticket which will ensure that You will receive the exact same benefits as if the Ticket was purchased. This service will be operated and implemented at the Company’s sole discretion in select instances.

The participation in the lottery draw by way of the request and the purchase of tickets is subject to, and in accordance with, the terms and conditions of this Agreement and the laws, rules, terms and conditions under which the lottery draw is performed by the Operator as well as any terms and conditions set out in the jurisdiction of the country or jurisdiction where the lottery takes place.